Refund Policy
KeepBal sells one-time prepaid API credits with no automatic renewal. Last updated: 2026-10-06.
Payments
Paddle processes purchases and approved card refunds.
When refunds apply
- For duplicate or accidental charges, contact support promptly with your Paddle transaction ID.
- Unused prepaid credits may be considered for refund at our discretion within a reasonable time after purchase.
- Credits already spent on calls are generally not refundable.
Fees and promotional credit
Processing fees and taxes are not refunded unless Paddle or the law requires otherwise. Free signup credit is not a paid purchase and cannot be refunded.
Wallet balance
Refunds and chargebacks remove the related credits from your wallet. This can leave a negative balance.
Chargebacks
An account may be suspended while a payment dispute is reviewed.
Request a refund
Email support with your account email, purchase date and amount, Paddle transaction ID or receipt, and the reason for your request.